Privacy policy

Dear Vincent Wines

Last updated: March 2026

Dear Vincent Wines ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information when you interact with our website, purchase products, book experiences, or otherwise engage with our business.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information when you:

• purchase wine or other products
• book an experience or event
• join our mailing list or wine club
• contact us via our website or social media
• participate in promotions, surveys or competitions
• visit our cellar door or attend events

The types of personal information we collect may include:

• name
• email address
• phone number
• postal or delivery address
• billing information
• date of birth (for age verification where alcohol is sold)
• booking or event information
• purchase history
• website usage information

We may also collect non-identifying data such as browser type, device information and pages visited on our website.

2. How We Collect Information

We collect personal information in several ways, including:

• when you provide it directly to us through forms, purchases or bookings
• when you subscribe to our newsletter or wine club
• through cookies and analytics technologies on our website
• through third-party platforms used to process bookings, payments or marketing

3. Why We Collect Your Information

We collect and use personal information to:

• process orders and deliver products
• manage bookings for tastings, lunches and vineyard experiences
• communicate with you about your orders or reservations
• provide customer service and respond to enquiries
• send marketing communications and newsletters (if you opt in)
• improve our website, products and visitor experiences
• comply with legal obligations including responsible service of alcohol

4. Marketing Communications

If you subscribe to our mailing list, we may send you updates about:

• new wine releases
• upcoming events and experiences
• special offers and promotions
• news from the vineyard

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

5. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics or Meta Pixel) to understand how visitors use the site.

This information helps us:

• improve website performance
• measure marketing campaigns
• understand visitor behaviour

You can control cookies through your browser settings.

6. Third Party Services

We may use trusted third-party platforms to operate parts of our business. These may include:

• e-commerce platforms (such as Shopify)
• booking systems for experiences or events
• payment processors
• email marketing platforms
• analytics and advertising tools

These providers may collect or store personal information as part of delivering their services to us.

7. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information to:

• service providers who help operate our business
• delivery and logistics providers
• payment processing providers
• marketing and technology partners
• regulatory authorities where required by law

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.

However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.

To do so, please contact us using the details below.

10. Age Restrictions

Dear Vincent Wines sells alcohol. By purchasing from our website or participating in our experiences, you confirm that you are 18 years of age or older, as required by Australian law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Dear Vincent Wines
64 St Judes Lane
Ballandean, Queensland, Australia

Email: hello@dearvincent.com.au
Website: dearvincent.com.au